|
Doubt it was related to this post, but did get my call back... lugged everything to work so I could follow the steps and recreate the error.
Said they would escalate yet again, might be 2-3 days before I hear back, but was given a 1-800 # and extension, so presumably I can avoid the horrendous on hold times if I need to call again.
Thankfully no replacement unit was offered ;) nor did he try to fix the problem... ie. it was acknowledged as legit.
Maybe the beginnings of hope. Maybe the info will get to somewhere it will get used.
We'll see in 2-3 days.
Mike
|