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LittleDebbie · 01-19-05, 11:52 AM

Hello Bluto!

You asked about software purchases - and I wanted to tell you my brief little tale about Pocketgear.

I am a newbie with my Axim X30 - it was a present from Santa Claus - and on Dec. 26 I purchased the Riverland Screensaver from Pocketgear.

Thankfully it was only a $4.95 purchase - cause it appears to me that it is truly a lost cause.

They sent me an email with the registration code, etc...

The problem?? The code did not work.

I tried everything - uninstalling - reinstalling - re-downloading from Pocketgear, etc.....nothing worked.

I wrote to Pocketgear customer service three ( 3) times and also called their customer service and sat on hold for ten ( 10 ) minutes.....then was told by a recording that since I had been on hold for 10 minutes and I was important to them - I had to leave a voice message - which I did. They promised they checked their voice messages often - and someone would be in touch very soon.

Never heard a word! - Never got a email response from any of my three letters either.

So on January 14th - I wrote Pocketgear and requested a refund - stating quite clearly and nicely what all had happened.

Today, Jan. 19 - I finally got a response from PocketGear. They acknowledged my refund request and said they had to forward it to the actual developer for approval of my request.

This made me really sad - cause all I ever wanted was a working reg code so I could use the ONLY app I have purchaed for my new Axim - so far - After this experience - I have been scared to buy anything else!

While searching this forum for similar problems others might be having and what they did about it - I have also read some similar experiences with Handango....

I don't get it. These folks must do SO much business that they just don't care - or - they do so much business they don't have time to care....I don't know what it is!

I saw a post from some knowaledgeable person here on Aximsite who suggested to try and buy all your software DIRECT from developer if at all possible. I think that is the route I am going to take with the apps I have been trying out and would now like to buy.

Good luck to you! :)

01-19-05, 11:52 AM	#11 (permalink)
LittleDebbie Aximsite Minor League Member Join Date: Jan 2005 Location: Georgia Posts: 106 Thanked 0 Times in 0 Posts	A Sad Tale of PocketGear and Overheard Stories About Handango Hello Bluto! You asked about software purchases - and I wanted to tell you my brief little tale about Pocketgear. I am a newbie with my Axim X30 - it was a present from Santa Claus - and on Dec. 26 I purchased the Riverland Screensaver from Pocketgear. Thankfully it was only a $4.95 purchase - cause it appears to me that it is truly a lost cause. They sent me an email with the registration code, etc... The problem?? The code did not work. I tried everything - uninstalling - reinstalling - re-downloading from Pocketgear, etc.....nothing worked. I wrote to Pocketgear customer service three ( 3) times and also called their customer service and sat on hold for ten ( 10 ) minutes.....then was told by a recording that since I had been on hold for 10 minutes and I was important to them - I had to leave a voice message - which I did. They promised they checked their voice messages often - and someone would be in touch very soon. Never heard a word! - Never got a email response from any of my three letters either. So on January 14th - I wrote Pocketgear and requested a refund - stating quite clearly and nicely what all had happened. Today, Jan. 19 - I finally got a response from PocketGear. They acknowledged my refund request and said they had to forward it to the actual developer for approval of my request. This made me really sad - cause all I ever wanted was a working reg code so I could use the ONLY app I have purchaed for my new Axim - so far - After this experience - I have been scared to buy anything else! While searching this forum for similar problems others might be having and what they did about it - I have also read some similar experiences with Handango.... I don't get it. These folks must do SO much business that they just don't care - or - they do so much business they don't have time to care....I don't know what it is! I saw a post from some knowaledgeable person here on Aximsite who suggested to try and buy all your software DIRECT from developer if at all possible. I think that is the route I am going to take with the apps I have been trying out and would now like to buy. Good luck to you! :) __________________ *Little Debbie* *" Life is a Journey ... Not a Destination "*