I too had a horrible experience with PocketGear. Having used Handango I expected all these PDA software sites to be the same. NOT!!
I bought two programs from PocketGear in one transaction. They billed my card but I never got the codes in mail. I sent 4 e-mails over 4 days and never a repsonse (not even a canned e-mail). Then I call, get the 10 minute hold, then get pushed to v-mail. When I attempt to leave a message it tells me the voice mailbox is full.
Finally after a few days of trying I managed to get someone on the phone and got my codes.
I will never shop from them again!!
Steve
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