aximo

I had heard about problems with Dell shipping, but I really wanted the Axim 50, so I began my journey, navigating my way through the phone tree. Even my salesman, Sloane, let me know he's heard Hoffa might be buried there.

I made my purchase, carefully giving my billing address (a PO Box) and shipping address (my home.) Of course, they attempted to ship to the PO Box.

First, I got a call from DHL, telling me they needed something other than a PO Box for the first package, a backup battery from Dell. DHL delivered it to the wrong building on my military base and someone, I don't know their name, signed for it. Still waiting for that package.

The Axim delivery is even more complicated. Dell notified me via email the package was shipped on the 17th. I got a notice from UPS the package was shipped to the PO Box. I contacted UPS, who told me to call Dell because they have no record of shipment. (The lady at UPS said she's also waiting for a Dell product and that they're notorious for saying an item is shipped, when it has not.)

Of course, I spent an hour going through Dell's phone tree, listening to computer voices telling me the item had been shipped. Finally, I called customer support and spoke to a nice lady in BANGALORE, INDIA, who looked up my order and informed me she would cancel the original order and overnight a new one. You betcha. I had hoped to get the Axim before I travelled to Bangalore, India.

In the Air Force, we learn that making a good product is important, but if we can't put it on the target, it's worthless. What say you, Dell?

So far...no good. Aximo