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I usually have items delivered at the school where I work, so SOMEONE can sign for them. It makes me really upset when I forget to do this, and something comes for me and it is taken away because someone isn't home...it's my own fault for forgetting...
Anyway...with my desktop system (my 3rd of 4 total purchases with Dell), I forgot to tell Dell to ship to my school instead of my home, and there is nowhere online where you can change that once it's in the computer.
Well, this is one of those rare cases where things worked out. I e-mailed customer service, they were able to change the shipping address, and it all came to where I wanted it to!
Thankfully, I also know the UPS driver and the USPS carrier, and both of them will usually realize a package is for me and bring it to the school office anyway...which is a real lifesaver. I think in the long run, they don't like having to bring packages back to the home office, either. (by the way, the return package situation happens with FedEx and other delivery people whom I don't know)
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