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Originally Posted by zim2dive
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If the lines of communication were just clear enough that I could get a commitment that this will be fixed, I'd happily wait, but so far the net effect of the support has been a large group hug that we're all wonderful people and care about the problem, but nothing about actually fixing it :) Gotta love the effect of metrics on tech support. It totally kills the real goal.
Mike
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Nicely documented. Most of us have encountered Dell's frustrating service, but few of us could communicate it more effectively!
As one of the "poor sod" who doesn't have enough technical knowledge to know better or to explain herself better, you are right, I eventually give in and accept the product for what it is, and try to work around it (with the help of a site like this one).