Mobility Site - View Single Post - X50V problems syncing e-mails with attachments

parman17 · 01-25-05, 01:35 PM

Can anybody help me solve the following problem:

When I try to Sync my X50V with Outlook 2000 Pro, Active Sync freezes up when it tries to sync e-mails with attachments (word, excel and pdf files). Before freezing, it replicates e-mails, destroys e-mail subject lines...

I have spent numerous hours with Dell tech support trying to troubleshoot the problem with no success. We have uninstalled and reinstalled everything, reformatted my PC, replaced the device. In short, we have tried almost everything. All else syncs just fine, and I can sync e-mails without attachments fine. I have tried limiting the attachment sizes as well as numerous other combinations and always I get the same problem.

Both the old and the replacement device incurred the exact same problem.

I have tried all of the above with a different PC and with a different user's outlook (same version 2000 Pro) with the same results.

Clearly, this must be a software problem between Active Sync and Outlook but nobody at Dell can solve the problem and Microsoft is non-responsive.

Help!!!

Thanks :realmad:

01-25-05, 01:35 PM	#1 (permalink)
parman17 Aximsite Prospect Join Date: Jan 2005 Posts: 3 Thanked 0 Times in 0 Posts	X50V problems syncing e-mails with attachments Can anybody help me solve the following problem: When I try to Sync my X50V with Outlook 2000 Pro, Active Sync freezes up when it tries to sync e-mails with attachments (word, excel and pdf files). Before freezing, it replicates e-mails, destroys e-mail subject lines... I have spent numerous hours with Dell tech support trying to troubleshoot the problem with no success. We have uninstalled and reinstalled everything, reformatted my PC, replaced the device. In short, we have tried almost everything. All else syncs just fine, and I can sync e-mails without attachments fine. I have tried limiting the attachment sizes as well as numerous other combinations and always I get the same problem. Both the old and the replacement device incurred the exact same problem. I have tried all of the above with a different PC and with a different user's outlook (same version 2000 Pro) with the same results. Clearly, this must be a software problem between Active Sync and Outlook but nobody at Dell can solve the problem and Microsoft is non-responsive. Help!!! Thanks :realmad: