Called mine in for a problem yesterday afternoon, received a replacement (new) at 10AM this morning. Pretty decent service for a home and home office order, my company pays a lot of money for the same next day service on their business machines.
Every once in a while you will get a tech on the phone who isn't that knowledgable or a delay in parts, however, in my 3 years of dealing with Dell at work they have been pretty much A1 as far as service is concerned.
Unless things change, I'll continue to give Dell my business.
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