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Although I don't have a suggestion on how to fix your problem, I had the similar problem a couple weeks ago.
I used Data Backup from the AX then hard reset as instructed by a Dell tech.
I thought I was going to have to reinstall Active Sync
I had a full Active Sync back up from the previous day. Fortunately I'm running XP Pro and did system restore from earlier that day.
The only restore complaints I've seen were restoring from OTHER than Active Sync.
Mine did not explain error. It started to look for changes and flashed sync error and quit.
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