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Every CS dept is outsourced now it seems. I haven't called one that hasn't. If you wanna know where your calling just ask them they have to tell you I believe. It's usually some city halfway across the globe.
My x50v arrives today and I really hope it's not as bad as the experience you have had. I live in TX so I could just drive over to Roundrock and kick some dell a** if it does suck. Anyways, sorry to hear that happened. Whats your next step?
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