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Originally Posted by Ramises
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After doing what I though was careful research, I ordered an Axim X50 about two weeks ago. It arrived yesterday and was shipped back today.
Among the problems were:
1.) failure to recognize the 512MB CF card which was ordered from Dell with the unit. The Axim reported it was 90MB;
2.) wireless function did not work. The wireless router is three feet from the Axim. A Toshiba laptop was able to connect and work with the accesspoint, but now the Axim;
3.) battery would not charge. It was left on overnight and was charging for about 10 hours. It would only work with the AC power supply. It would not turn on with the just the battery; finally,
4.) technical support is outsourced. When I called for technical support, I spend over half the time trying to understand what the person was saying. Had I known technical support had been outsourced, I would have never purchased the unit!
As a final kicker, they send me a shipping address with a Zip Code (78700) that UPS would not recognize. I had to find the correct Zip Code on the U.S. Postal Service web site before UPS would accept the shipment.
A great job all around by the formerly very good Dell!
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Sorry to hear about your trouble with X50. IMHO, you did not try enough to make the X50 work. I see that this is your first post, which means you never posted any of your problems at aximsite before. There are thousands of people just in this forum who have used various models of Axim very successfully and very efficiently.
You got your X50 yesterday and within 10-12 hours, you decided that it is not worth keeping it??
Did you go through the tutorial that has been posted on the main page regarding wireless setup?? For my Toshiba laptop, I had to spend nearly one day just to make the laptop connect to my wireless router. For my Dell laptop, I had to do absolutely nothing to make it connect. So the problem is not restricted to just one manufacturer, but it depends on various other conditions.
As for technical support being outsourced, you will find that nearly all the companies have their call centers, etc outsourced to India, China, Ireland, South America, etc. If you are thinking about buying products that have their support in US only, then you are going to have a tough time finding such a company. Your credit cards, banks, financial institution, insurance claims, tax preparation, computers support, electronics support, etc have their call center/technical support outsourced.