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02-28-05, 05:00 PM

I have seen scatered posts regarding this issue but I hope we can find something in common and find out why this won't work.
I have tried upgrading my X50 mid using the R92018.exe file and the newer R92748.exe file. The same problem occurs with both files. The blue text is what my Axim displays and red text is what is displayed on my desktop. The following is what happens:

I am able to backup my old rom and am able to click on the next button that is
supposed to proceed with the upgrade. A progress screen appears on my desktop
computer. At the point that the progress screen appears I also notice the green
ActiveSync icon in the tray goes from green to grayed out. Then, the following
messages appear on my Axim screen. (Note: This text appears on the Axim screen
AFTER the ActiveSync icon turns from green to gray, indicating the connection
has been lost)

"Waiting on USB to be ready"

next

"Handshaking with PC..."

then at the top of the Axim screen, above the previous message it says:

"RUU image update"

At that point things seem to freeze up and stop. After a couple of minutes my
DESKTOP displays this message:

"The procedure CANNOT proceed due to the following reason:"

"The connection between the computer and the device cannot be
detected"

"Ensure that the USB cradle/cable is connected correctly and try
again"

I have tried doing this upgrade with both my original X50 mid and a replacement. I
have also tried it using three different computers, one of which is a Dell
Latitude Cpi notebook. I have tried it using the USB cradle and the travel sync
cable. My home desktop computer seem to get a little further in the process
than the other two but does not complete the upgrade. My desktop is running
Windows XP. The laptop and the other desktop are running Windows 98SE.

Can anyone who is also having this problem see anything that looks similar to their situation? I have disabled Anti-virus and diconnected from my network. I am connecting directly to the USB port and am not using a hub. Tech support at Dell is of no help and they thought a replacement would work. Any ideas?

02-28-05, 05:00 PM	#1 (permalink)
LHBALESJR Guest Posts: n/a	How many can't perform the A02 upgrade? I have seen scatered posts regarding this issue but I hope we can find something in common and find out why this won't work. I have tried upgrading my X50 mid using the R92018.exe file and the newer R92748.exe file. The same problem occurs with both files. The blue text is what my Axim displays and red text is what is displayed on my desktop. The following is what happens: I am able to backup my old rom and am able to click on the next button that is supposed to proceed with the upgrade. A progress screen appears on my desktop computer. At the point that the progress screen appears I also notice the green ActiveSync icon in the tray goes from green to grayed out. Then, the following messages appear on my Axim screen. (Note: This text appears on the Axim screen AFTER the ActiveSync icon turns from green to gray, indicating the connection has been lost) "Waiting on USB to be ready" next "Handshaking with PC..." then at the top of the Axim screen, above the previous message it says: "RUU image update" At that point things seem to freeze up and stop. After a couple of minutes my DESKTOP displays this message: "The procedure CANNOT proceed due to the following reason:" "The connection between the computer and the device cannot be detected" "Ensure that the USB cradle/cable is connected correctly and try again" I have tried doing this upgrade with both my original X50 mid and a replacement. I have also tried it using three different computers, one of which is a Dell Latitude Cpi notebook. I have tried it using the USB cradle and the travel sync cable. My home desktop computer seem to get a little further in the process than the other two but does not complete the upgrade. My desktop is running Windows XP. The laptop and the other desktop are running Windows 98SE. Can anyone who is also having this problem see anything that looks similar to their situation? I have disabled Anti-virus and diconnected from my network. I am connecting directly to the USB port and am not using a hub. Tech support at Dell is of no help and they thought a replacement would work. Any ideas?