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We received our Axim on Monday late afternoon., let it charge up until Tuesday Morning Had a heck of a time getting connected to wireless internet,tried all day. Next morning called dell, after two hours on the phone with dell, no results, called router company, in less than five minutes had me connected. Wednesday night had Axim in cradel. took it out and heard a nasty POP, and laptop blacked out. I brought it back up, but it would not acknowledge my external mouse, or the cradle. I called Dell, a woman answered, whom I could barely understand, told her what the problem was.She had me take the battter out of the laptop, plug it in and turn it in, still no detection, she said she would put me on hold why she researched the problem. Held on for a least 1/2 hour (no kidding) then was disconnected. I called back, got a gentleman this time, but was even harder to undersdand. After two hours, he decided I needed to send in laptop, usb was fried!! Thats what I told him when I called??? This morning, dell called could understand this guy a little better.He said this was the first time he had heard about this problem, I asked him if Dell mointered these sites, After a few moments, I think he realized I knew what I was talking about, he said they would send my a new cradel,and keep me updated on a new solutionto this problem( YA RIGHT) But I am Scared to death to try it all again. The Axim is working well, and I think my husband is going to love it, but Dell really needs to deal with this problem.
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