I'm going to wander over there now..
I did talk to tech support about it.. they told me.. quote "there is no possible way that this could happen ma'am" sigh.. it did happen.. they did replace the cradle however..
I talked to a guy in dispatch when they were sending out my motherboard and explained to him what happened.. directed him here to this link and I think he read everything.
Dell is going to deny an issue till death due us all part.. why? liability.. they've probably killed their fair share of Sony, HP, Compaq also.. for me they were on the hook no matter what.. but for a lot of people this has been a costly mess up..
I just bought a new computer, a notebook for working on the road.. I bought an HP.. why? customer service with Dell is gawdawful and the HP had what I wanted at a much better price.. sigh.. and I used to bleed dell blue <G>
Ann in Reno
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Originally Posted by Spotnik
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Here's the link--I hope (I'm pasting from my browser)
http://forums.us.dell.com/supportfor...ssage.id=31465
If this doesn't get it, Follow the Community Forum links to Dell Axim/General Hardware, and it's on the second page of posts if you're just browsing the posts.
By all means, post details of your experience to this thread, and if you can include your service tag in your forum profile, that would also help (I'm not sure how or why, but that's what Rollie says he wants) Good luck. These machines should not be allowed to destroy our workstations!
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