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No technical support operator should ever accuse a customer of lying. If I were his/her supervisor I'd give 'em a good tongue lashing for saying such a thing. That's just plain bad customer service. It's bad enough their stupid PDA fried your computer, now they accuse you of making it up? Where do they get these operators anyway? Sheesh!
[QUOTE=nokomarie]I'm going to wander over there now..
I did talk to tech support about it.. they told me.. quote "there is no possible way that this could happen ma'am" sigh.. it did happen.. they did replace the cradle however..
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