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The same thing happened to me
About a day after purchasing my refurbished 400, my touch screen stopped working. I called Dell tech support, and within 24 hours, I had a brand-spanking new replacement in my hands. After doing some research on the Dell online forums, this seems to be an unfortunate and relatively common problem with the Axim. I've had the replacement for 2 weeks now, and it works like a charm. Just my two cents.
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