doug95

I received my new Axim on wednesday of this week; the screen started giving problems right off the bat. When I looked at the screen from an oblique angle, I could definitely see it bulge out a bit towards the bottom left corner. I could also feel this lump with my finger. While the alignment display at first appeared to be completely non-response, I found I could get the cursor to move by running the stylus along the left edge of the screen near the bezel. After a short period of time, I also saw prompts for memory errors and 'volume' widget appeared on the screen and wouldn't go away regardless of which button I pressed.

I used Dell chat last night and they're in the process of sending a replacement (expected to arrive in 3-5 business days -- they said they wouldn't overnight it). I think I might have been better off calling up; the chat still took a while to do, and there was definitely something lost in the translation -- it was almost as if a 'bot' were talking to me instead of an individual:

me : my screen is not responding

Dell : I see, could you tell me what the problem is?


me : I've done a soft reset and a hard reset and the problem still exists

Dell : first I'm going to have you do a soft reset, and then a hard reset.

:rolling:

edited : Dell service actually did overnight the product ...