kayakwb

I recently bought a new laptop and I installed activesync 3.7 the same version that i had before. When I tried to install a new program on my axim i get the error message "unable to retrieve the mobile device information please reconnect and try again" I tried and it kept giving me the same problem. I then tried to install the 3.8 version and instead of a message the box that usually shows up when you try to install a program only shows for a split second and then nothing. Please any advice would be appreciated
Thanks