janet ruddy

I have had my Axim a couple of months, I always use the touch screen and pen, so I didn't think about the buttons on the front, till I started reading the problems people were having,so I got my book out and it mentioned the arrow on the screen thats when it hit me that the buttons on the front don't work, I can't do a soft or hard reset, I have to take the battery out. I know it probably isn't a setting that isn't right. But before I get in touch with support thought I would try here. I bought it off of ebay and am not sure if I got it registered, there was a problem trying to register it on line. So I am not sure if they have me as the owner.