Did you buy from us? If yes, please write us your order number via PM to discuss about warranty replacement in the windshield pedestal or proper usage guidance.
Usage Tip for greater performance:
1) We encourage users to give some "moisture" to the plastic suction cup prior to depressing the windshield pedestal lock.
2) Also, if possible, try to hold and push it against the windshield and slid the suction cup up and down slightly on the windshield to get a good fit prior to depressing the windshield pedestal lock.
Most users including us are able to get a windshield mount stick on for months without it falling down to the floor. Hope this helps.
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Originally Posted by larney
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I to have a Arkon CM720 Powered GPS Ready Mount and it will not hold to the windshield for more than a hour before falling off. I cleaned the windshield and everything but it will not hold. It took long enough to get one sent to me in canada, that I cannot be bothered to try and send it back for a new arm or anything. It is just easier to get a differnet brand than bother with RMA and everything.
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