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Originally Posted by STi Sev
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As for that mount, I'm not really sure. It looks like it has the same kind of arms.
Kinda sucks that I paid for this mount and it turned out like this. 
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Yeah must be a bad unit. Have you contacted the folks at buygpsnow.com ? I have found them to be very reasonable about these things. Obviously you don't want a replacement but maybe credit, upgrade could be arranged. If I were the manufacturer I would want the unit back to for quality control. If the tension screw does not work this is a major safety/pda damage issue.