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Yeah must be a bad unit. Have you contacted the folks at buygpsnow.com ? I have found them to be very reasonable about these things. Obviously you don't want a replacement but maybe credit, upgrade could be arranged. If I were the manufacturer I would want the unit back to for quality control. If the tension screw does not work this is a major safety/pda damage issue.
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I haven't contacted them yet.
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buyGPSnow.com Response: Did the arms relaxe themselves over time? The locking arms are lock in position by GEAR machanism and the gear may has been damaged due to applying too much pressure when closing it.
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The arm's gear mechanisms are fine. The arms do not retract. The PDA just slips out. The design itself is flawed, imo. It doesn't really hold my PDA all that well.
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buyGPSnow.com Response: DO NOT use Alcohol stuff to clean the rubber. This is highly NOT recommended as the chemical will most likely HARDEN the suction cup. Hence, the custion cup may not be effective anymore!
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I used ISO-p-alcohol to clean the WINDOW, *NOT* the rubber. I thoroughly dried the glass to ensure it wouldn't come in contact with the rubber.
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buyGPSnow.com Response: You may have to tighten a screw in the ball join in every 2 to 3 months interval. Did you try to locate the screw and tighten it?
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This is my fourth time using the device. It hasn't been more than 1 month since I bought it.
I haven't located the screw, but I will try soon. Stand by.