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Originally Posted by gjw
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Is it an .MP4 file or an .AAC file?
Try renaming it from one to the other.
If it's a protected .AAC from iTunes then none of the above programs will play it.
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It says it is a MP4 but it is from itunes so that is most likely the problem. Any recommendation on where to download music for the PPC. Are there sites where you do not have to subscribe but just can pay for the songs you want?