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Originally Posted by merliin
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Maybe they will not, however in that case my next device is definitely not going to be DELL branded. As I`ve already mentioned in one of the other threads concerning the issue - as a customer I hate being... ehem... U know... ehem... let`s say: "pushed to some undesired purchases".
Cheers!
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I understand your frustration, but then this non-upgrade policy is not specific to Dell. Every other manufacturer does it...HP did it for their iPaq series. So you will be really hard pressed to find a manufacturer that will keep on providing software upgrades to their "old" hardware.
At the end of it, it's all about profit margin and cost-benefit analysis. There is much more profit in providing new software in new hardware and at the most provide an upgrade in the most recent hardware. Cost-benefit wise (aside from the technical aspect), it makes more sense for the number-crunchers to provide upgrade only till X50 series.
Now whenever we will have WM2006 (pure speculation, please), do you think Dell will provide upgrade to X50? I don't think so. Dell will most probably provide WM2006 in their latest 2006 series PPC and at the most 2005 series. That's the way business works and not much you can do about it.
I work in a product development company and we stop providing any more patches to a product that we released more than 18 months back. It makes more sense for the management to invest the time and money of developers, designers, documentation, testers, QA support, customer support, managers, etc in coming out with new products/features rather than providing endless support to old product lines.
You would be very happy if you were a Dell stockholder knowing that you are not putting your money into "old and outdated" hardware.