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Originally Posted by CdSlc
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I understand your frustration, but then this non-upgrade policy is not specific to Dell. Every other manufacturer does it...HP did it for their iPaq series. So you will be really hard pressed to find a manufacturer that will keep on providing software upgrades to their "old" hardware.
At the end of it, it's all about profit margin and cost-benefit analysis.(...)
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Please, you don`t have to give me lectures on some basic cost-oriented economics here. BTW, I have a masters degree in that field so I do perfectly know the rules...
You`re missing the point. I am talking about the long term customer oriented strategy which is the only proper foundation for long term succesful companies (except monopolists). The experience shows clearly, that it is very, very hard to win a customer - while it is very easy to loose one at the same time.
To put it short: let`s make it 24 months instead of 18 months mentioned in the above post and 99% of customers will be happy.
I purchased my Axim X30 High hardly a year ago (as a world wide novelty at that time) and hate to watch it become outdated so quickly. And if we`re talking about hypothetical WM6.0 OS upgrade - well, at the time it arrives I`ll surely be ready to make a hardware switch, as IMHO most of the current X30 users.
Cheers!