Yesterday I got on the phone with Dell and asked them why I was able to get this discount now and couldn't get it on Monday when I ordered my Axim. The rep was cool and tried to get approval to change the price on my original order but his supervisor wouldn't approve it. I went ahead and sent in a new order online with the additional discount but I checked again this morning and they have yet to confirm it (they did acknowledge it; I got that email). Maybe they'll cancel it like Tidal's order but if not, I'm cancelling my original order.
I agree with Tidal; it's hard to argue with your own system when the proof is there. Too bad they aren't being big boys and honoring their own mistake. Where does that fall into "Award Winning service"?
My $0.02.