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Yikes - Okay, an hour later. Oy. Still on hold, and have been swapped back from Tech Support to Customer Care (who have the LONGEST hold times of anything I've ever seen!)
But I'm banging my head, because I get flipped back and forth because neither side knows exactly what's happening, and I refuse to ship back my original unit without having a perfectly working unit in my hand.
ANd now that all is said and done, it looks like I'm going to have to wait two days for my new unit's Service Tag to be entered into the system, then I'll have to contact Dell again and have the tech support people ship me out ANOTHER replacement unit.
But at least I don't have to live WITHOUT a unit, that's something pretty awesome :)
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AximSite.com Moderator and all around good guy :D
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Quote:
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"Reality is that which, when you stop believing in it, doesn't go away."
- Philip K. Dick
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