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I have the same problem. Call and get a replacement. Dell shouldn't have a problem with sending out a new unit. If the screen protector idea simonk suggested isn't the culprit - the next time the screen gets unresponsive squeeze the Axim while it's in your palm and test the screen while still squeezing. Chances are it will work. Not sure why this happens and why squeezing seems to help. I do know that it's a problem and that it should be replaced. Good luck.
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