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WMP is not the greatest app for playing music on the Ax. I would try another program first, to see if it is truly the Ax or the software. If it still does it w/ a different program, I'd call Dell up and get them to send you a replacement. I use mine all the time as both an mp3 player and movie player (great for airplane trips....but then again, so is a glass of scotch and a good buzz). I would try Pocket MVP. I am pretty sure if you do a search, you'll find a link....sorry, I don't have one handy.
Hope this helps.
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