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Originally Posted by snugglepup
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I got my Axim 3 about a year and a half ago, so the warranty has expired. I used my spare charger (not the travel one, but the one that goes into the back of the cradle) for the first time three days ago. However, now, when I try to sync it in the cradle at work, it will not connect. Now the charger doesn't fit either.
I called Dell twice. The first person said I probably put the charger in the wrong way and bent the pins. I asked him what the right was (with the PDA picture face-up, or the Dell icon face-up). He said he did not know which way was correct, and that Dell had redesigned the charger because people were often bending their pins by putting the charger in the wrong way. He said my only recourse was to buy a refurbished model. I called sales and the refurbished model is $150 compared to $160 for a brand new one. I actually don't think this is a warranty issue, but a defective part issue. Has anyone else had any luck getting a PDA that was past it's warranty time frame replaced?
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It's NOT possible to put the charge cable in to the X3 backwards, it doesn't fit. The connectors are keyed to prevent that happening.