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I have been sending mail and posting right on their site as well, so part of it is Marsware not responding. That doesn't mean that Handango didn't screw something up as well... hard to say.
I sent mail to Handango and they said they were attempting to contact the author directly to get it resolved. If it's not resolved by Monday, I will start looking for another solution... which is too bad, because everything I have heard about the quality of the product has been really great. But if I can't even get them to provide the product to me, what will happen when there's a problem???
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