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This is true, and I hope every future buyer of a Dell PDA will understand this. However, I think the poll will show there are usually only minor if any problems. I also believe replacements will be kept at a minimum, except for the occasional user that will say "it's broke and I don't know why", even though it was dropped, and most of us do this if it happens.
I believe dell makes a great product, and I hope everyone's experiences show this, despite minor problems.
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