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Originally Posted by gleon69
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I spoke with them again and they told me that is going to be free download, I hope this is true, just wait until October, if this is true I guess a few guys will be angry of paying 39 for something that it is free...
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I think they are wrong! it is going to cost you. (although if you could get it in writing it would be interesting )
The problem with Dell telesales people is that most of them don't know anything about the product lines themselves (and to be fair i know very little about the range of dell laptops etc..) so if it doesn't come up on the screen in front of them they are stuck. As the upgrade hasn't been released yet it doesn't exist on the system. So the sales rep normally tries to be helpful and takes their best guess.