It was problems like the one described above (which I never solved, sorry) and Orb's insistence on streaming everything over the Internet that convinced me to ditch it in favour of Netjuke/Jinzora.
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Originally Posted by Caddychunk
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How/why do they offer it for free?
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Orb initially offered it as a paid subscription service but quickly realised that nobody was going to pay to view media that they already owned.
Edit:
Jim Behrens from Orb already answered this question.
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Quote:
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We launched with a service fee, and the primary reason was that we had to determine quickly how complicated the product was for end users to install and use, how much of a support burden there would be, so we wanted to initially limit the number of people who’d sign on until we were sure that the cost per user would scale. Once we launched, we realized that it was easy, our support calls were very low, and our scaling costs per user in a free model told us that we could afford to go free, get to millions of users and not go out of business.
Source: The Engadget Interview: Jim Behrens, CEO of Orb Networks
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