Sorry that you are having this problem but we cannot accomodate your request to "exchange" product due to the fact that all software opened cannot be returned.
Please consider the OCN5 Cross Upgrade for getting OCN5 (L) package by sending in a competitor's product and iGuidance qualifies for this offer.
From
www.OnCourseNavigator.com website:
"Not satisfied with your current navigation software? Switch to the new finalist of the 5th PocketPC Magazine Award and get a cross upgrade to OCN5 L for $79, discount of $60 off regular price!"
http://www.oncoursenavigator.com/item.aspx?itemid=5003
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Originally Posted by GhostOp
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First of all, thank you for your excellent customer service in dealing with my order. The shipped products arrived on time with no problems whatsoever. However, the IGuidance software is making my Dell Axim X51v (running WM5) lock up and slow down. I've had to try numerous hard and soft resets. Is there anyway I can exchange (not return) Iguidance for OCN5? I noticed on your other posts that OCN5 does have support for Windows Mobile 5.0. I'm going on a trip next week and not I can't use IGuidance due to this unforseen problem. Your assistance in this matter is greatly appreciated. Thank you!
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