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First plug your PPC in the cradle and then go to Start/Control Panel/Network Connections and see if your Axim shows up as the last connection, something like "Local Area Connection 3" it should be listed as connected and shared. You should also check in Start/Control Panel/System/Hardware/Device Manager and look under Network Adapters. If the last device shown has an error this means the correct drivers were not installed. Right click and select uninstall then remove your PPC. Reinstall AS 4.0 then restart your computer. Start activesync and select 'Get Connected' and then plug in your device.
If it still is not connecting then you need to look at your firewall. Even if you don't know you have one you probably do. Windows has one built in and Norton Internet security does also. So look at your firewall settings and make sure that Activesync allows all internet access for the following:
ActiveSync RAPI Manager
Microsoft ActiveSync (this appears twice in my firewall settings)
Oddly enough if you just allow Activesync but not the RAPI Manager 2003 devices can connect but WM5 devices cannot.
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