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zolo · 01-22-03, 04:09 PM

Good news my friends, Dell has given us a caveat emptor with which to beat theirs.

If your Axim has a faulty nav. pad (like mine and many others), call tech support and get a replacement on the way. I just received my replacement yesterday and it was even worse than the first. So I called to return it and get yet another on the way.

Here's the caveat for us; when the replacement comes, it is shipped with an AC power supply, a software bundle with license, all literature, battery, backup battery, and, of course, stylus. I specifically asked the technician, named Jeremy, when I requested the second replacement what I should send back with the faulty replacement unit. He said, "send only the unit, keep the cables and everything else." I'm keeping the battery, the power supply, the stylus, the backup battery, the discs w/license- EVERYTHING but the unit itself per Jeremy's instructions. If indeed they don't care, this means that for your trouble (and I've had alot), you get a free extra battery and power supply along with the software and everything else when you have a faulty unit.

Now, I'm not encouraging you to be fraudulent about this. If you have a legitimately faulty unit and Dell really doesn't care what they get back except the unit itself then the above is true and legitimate.

I'll let you all know if they contact me about the battery, P/S and software when all they get back is a stripped down unit. That's what I was instructed to send back, so that's what I'm doing. I honestly feel that it's worth the trouble to get a perfectly functional unit- after all, that's what we paid for!

01-22-03, 04:09 PM	#9 (permalink)
zolo Aximsite Prospect Join Date: Jan 2003 Posts: 2 Thanked 0 Times in 0 Posts	Good news my friends, Dell has given us a caveat emptor with which to beat theirs. If your Axim has a faulty nav. pad (like mine and many others), call tech support and get a replacement on the way. I just received my replacement yesterday and it was even worse than the first. So I called to return it and get yet another on the way. Here's the caveat for us; when the replacement comes, it is shipped with an AC power supply, a software bundle with license, all literature, battery, backup battery, and, of course, stylus. I specifically asked the technician, named Jeremy, when I requested the second replacement what I should send back with the faulty replacement unit. He said, "send only the unit, keep the cables and everything else." I'm keeping the battery, the power supply, the stylus, the backup battery, the discs w/license- EVERYTHING but the unit itself per Jeremy's instructions. If indeed they don't care, this means that for your trouble (and I've had alot), you get a free extra battery and power supply along with the software and everything else when you have a faulty unit. Now, I'm not encouraging you to be fraudulent about this. If you have a legitimately faulty unit and Dell really doesn't care what they get back except the unit itself then the above is true and legitimate. I'll let you all know if they contact me about the battery, P/S and software when all they get back is a stripped down unit. That's what I was instructed to send back, so that's what I'm doing. I honestly feel that it's worth the trouble to get a perfectly functional unit- after all, that's what we paid for!