|
Originally Posted by Fsman
|
I did uninstall MSreader first and I have the same version and build as you. The problem e-books do have lit extension.
I moved these e-books to main storage and they seem to be working better but only when I open the e-book file. When I open MS reader first, the e-books still freezes.
While not ideal, at least I can read e-books now.
|
FSMAN:
Please try the following:
Cradle your device
Open activesync
Open add/remove programs in activesync
Uncheck MSReader and click Remove in the Remove All section (this part is REALLY important it removes the cached install)Soft reset your device
Go to the MSReader website and install the latest version of Reader.
Attempt to open a book.
If you continue to see issues please reply back to me here and I will do my best to assist you further.
NOTE: Many users uninstall just by unchecking MSReader in add/remove. This is different than Remove in Remove All section. The Remove all removes the cached installtion files that are used to restore your installtions should you have to hard reset your device. If you do not remove all the old Reader will be installed.
Sincerely,
Christine - Microsoft Reader Team