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my problem with dell when i bought my laptop was that for some reason my credit card was denied, the company had placed it on the stolen list becasuse it was a large purchase. but no one ever told me about it. not Dell or the credit card company. so when i phone to find out like a week and a half later why i had not heard anything, they told me about my card. i had spent 1.5 hours on hold to hear that my card was denied.
so i called the credit card company and sorted things out. and then waited another 1.5 hours on hold with dell to just tell them to put my order through. what a hassle. and NO ONE told me about the problem.
from there it was smooth sailing though, very speedy and quick delevery.
Dell customer service was the worst.
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