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samarah · 10-31-05, 08:33 PM

I just chatted with Dell and they are still saying second week of November for the people that bought an Axim x50v with the free upgrade offer.

Here's a cut and paste...

The session has been accepted.
{Samarah 6:38:56 PM} I purchased an Axim x50v with a free upgrade to WM5 in October. I see you are shipping the OS to people that purchased the product. When should I expect my shipment?
{Danny 6:39:52 PM} Thank you for contacting Dell PDA hardware warranty support . My name is Danny
{Danny 6:39:53 PM} May I have your complete name and telephone number as on our records, please?
{Samarah 6:40:07 PM} XXXXXXX
{Danny 6:41:33 PM} I am sorry; I have a different phone number on the records. You may want to try another phone number or the mailing address.
{Samarah 6:42:05 PM} xxxxxxxxxx
{Danny 6:42:31 PM} Great .
{Danny 6:42:32 PM} Thank you for verifying the information.
{Danny 6:42:44 PM} The issue is that you wanted info on the upgrade ?
{Samarah 6:43:38 PM} Yes, the advertised special stated "Be the first to receive WM5 when it's released in October". Now I see you are shipping to others and I haven't received my shipment.
{Danny 6:44:51 PM} The update CD is not yet released and it will released by 2nd week on November .
{Danny 6:45:07 PM} Once the upgrade is released it will be updated in support.dell.com website .
{Samarah 6:45:37 PM} So the confirmed shipped versions are not considered an update?
{Danny 6:46:29 PM} Those are axim in which the upgrade was already installed .
{Samarah 6:47:45 PM} No, I know people that received the WM5 upgrade from Dell. The only difference is, they puchased the product through Dell instead of the free upgrade.
{Danny 6:49:27 PM} That I am not aware of the purchase of the CD .But regarding sending the CD it will shipped by 2nd week of november .
{Samarah 6:51:20 PM} Well, I see this is going nowhere. I guess I'll wait. I don't have much choice. However, I am very disappointed that they are selling the product prior to honoring the earlier commitments promised to the PDA puchasers.
{Danny 6:53:43 PM} I am really sorry for the inconvenience caused in this issue .
{Danny 6:54:21 PM} I assure you that you will receive with in 2nd week of November .
{Samarah 6:54:37 PM} OK thanks for the info.
{Danny 6:56:26 PM} You're welcome.
The visitor has ended the chat session.