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In jest they say you have to be 10% smarter than the hardware you're working with... j/k. ;-)
Seriously though it really sounds to me like you aren't getting a "hard reset" when holding in the power button and the reset in at the same time... I know it comes up to the welcome screen but DONT touch the screen! if possible leave the unit it the cradle and do the hard reset... it's tricky but I did it.
worst case scenario call Dell.. but try that first... I SECOND the uninstall of ACtivestink reboot and then fresh reinstall... trust me it saves you trouble!
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