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Originally Posted by tiger_splash
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"...A company has no business cancelling my upgrade because they view it negatively. Use Dell's model. Send out the CD. Make the upgrade available to the persons that want it, but don't force anyone to take it."
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Well, I may just beg to differ on their behalf. If a product that is supplied by a 3rd Party (in this case Microsoft) adversely affects the operation of your company's product, I think you have every right to cancel the product until (or if) it's proven stable - especially if it is your company (and not the 3rd Party) who is responsible for Support.
Dell's model is flawed. Issue a product that is problematic to users who may/may not install it successfully (and most that order it
will install it, in wild hope) and then accept that your Support chain and Reputation will take a negative hit.
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Quote:
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"I just ran into a pair of x51v owners last night who absolutely love their new Axims. They have everything set up to sync remotely so they can stay in touch with their home-based business while out in the field. I was impressed. I was also surprised because this site was giving me the impression that WM5 wasn't working for anyone."
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The native installation of the OS seems to have a better success rate (ActiveSync 4 not so much) and so this is not surprising. Manufacturers - including Fujitsu-Siemens - still seem to be going ahead with this roll-out. It is the upgrade (which Dell and MS made seem initially to be simply a matter of course) that has been extremely troublesome and while Dell maybe busy trying to distance themselves from upgrading or putting out the fires in regards to that, some manufacturers simply see its not worth the trouble.
I'd like to upgrade too (I bought my X50 the last week it was available and didn't return it for a X51 because of the assured comments on the ease of upgrading as suggested by Dell) but I don't want to fight with it, I don't want a brick and I don't want to wait for Dell to take responsibilty for the problems.