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I included mu service tag and express service code. I explained that before the upgrade the axim worked perfectly, and after the upgrade it repeatedly needed to be reset. After the most recent reset, the progress bar hangs at ~85% and will go no further-even after sitting on the cradle trying for over 9 hours. Funny thing, I never got a response to my email so I chatted on line with them, then called. After calling, I found out they already shipped the replacement (which should arrive this am according to DHL) even though I had not yet called or chatted on line with them, just sent one email. The only reason I can think of that they would do that, is that if this is not an isolated incident and they had dealt with it a few times before. There is at least one thread here where the same thing happened and they replaced an Axim x50v.
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