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Originally Posted by chahn
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Dell probably doesn't sell enought Axims to make much of a difference in their quarterly earnings. PDAs are are a pretty small market. The faulty computer component was in their desktop - a faulty capacitor.
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Couldn't have said it better. We might speculate and add a few
additional "pitfalls" for Dell.
1) Long hours on the phone, customer service or tech support = High phone bills
2) Outsourcing to the Mideast = More personnel than required
3) Language barriers (See Item #1 above)
4) MS's WM5 (Adds to Item #1 above)
5) PDA + Desktop + Laptop = Users going "elsewhere" seeking equipment with "understandable" support personnel
Total = -28%
Doesn't look (sound) too good.
