Mobility Site - View Single Post - Must be alot of broken Axims

11-13-05, 09:13 AM

OK, bad hardware is the nature of the nature fo the beast when it comes to PCs. It happens and will always happen. However, Dell attitude and process in dealing with the average consumer are terrible. Good customer support goes a long way, once upon a time Dell was the best, now they are the worst.

Dell lost a contract to sell hardware to my compnay. The Dell rep that came to pitch us did so much back stroking I thought he was an olympic swimmer. I know it is not the poor guys fault, but the proof is in the pudding so to speak. People are fed up with bullshit support.

It wasn't just me either, alomost everyone at the meeting has had terrible support from them in the past few years, and we don;t mean once in a while. EVERY SINGLE TIME.

I am going back to HP.

11-13-05, 09:13 AM	#8 (permalink)
EarlTheGray Guest Posts: n/a	Sorry to say, Good. I hope they lose more money. OK, bad hardware is the nature of the nature fo the beast when it comes to PCs. It happens and will always happen. However, Dell attitude and process in dealing with the average consumer are terrible. Good customer support goes a long way, once upon a time Dell was the best, now they are the worst. Dell lost a contract to sell hardware to my compnay. The Dell rep that came to pitch us did so much back stroking I thought he was an olympic swimmer. I know it is not the poor guys fault, but the proof is in the pudding so to speak. People are fed up with bullshit support. It wasn't just me either, alomost everyone at the meeting has had terrible support from them in the past few years, and we don;t mean once in a while. EVERY SINGLE TIME. I am going back to HP.