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I work in IT, supporting a large number of small business clients. Most of them run their servers and desktops / laptops from Dell. Do we ever have problems = sure, but overall I think Dell equipment (from the Axim straight up through their servers) is very good and well-priced. My experience with their support is also that they're good - not amazing, but good, timely response and knowledgeable people the vast majorty of the time.
They're a 'local' company for me, but when you have to support the stuff every day believe me local bias is not going to color the opinion.
Cheers ...
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