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Originally Posted by EarlTheGray
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I am going back to HP.
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I don't think HP scores much better. Customer service just isn't that important anymore with many companies. Companies and customers say price is king. Most people and companies make purchasing decisions on price anymore. If consumers demanded it to the point that price is secondary, companies would put more resources in it. If consumers demanded quality to the point that price is secondary, companies would put more effort making sure it works properly the first time and everytime. If we collectively demand that our purchasing dollars are linked service and quality, we might get it.
Sometimes we consumers (corporate and personal) speak with a forked tougue. We say service and quality are important but we often buy on price. We to some extent enable manufacturers to treat us poorly.