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The was a problem with some of the earlier Axim's relating to DPAD/Navigater in which Dell was replacing the unit. The Dell Axim forum better describes the issue. If you need to call Dell for assistance I found a quick way to talk to one of their Axim support techs:
When calling into Technical Support, make sure that you use your Express Service Code, which you can find on the back of your Handheld, underneath the battery. If presented with a menu that asks what type of system you have, choose Peripheral (#4) and then Dell Handheld (#1). This will route you to a Handheld Technician who is properly trained on the Axim X5.
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Before and After Science
Distorting Time
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