- or expecting Dell Support to offer guidance.
Instead, allow me to suggest that everyone who has a WM5 Upgrade story (good or bad) should email
michael_dell@dell.com
with it.
Not too long ago I sent a businesslike but friendly email to Customer Support (cc'd to Michael Dell's office) explaining that while I had (finally) received my 'free' Upgrade CD for my September purchase of a X50, having done some reading online, I had no intention of installing it.
This resulted in a phone call from the Executive Offices, referring to the email to Mr Dell, asking me what was I talking about.
(for the record, it was Dell Canada's Executive Offices. The caller's name was Betty, her direct line is 416 773 5315, and her title and responsibilities are lengthy)
Told her to take a look at Dell's own user forums as well as Aximsite - I listed a few others. And maybe she should talk to their people in Support.
Deathly pause, then 'Oh'. If I'm to believe this caller, this is the first the Office had heard of problems. Yeah, well...
Anyhow, she promised to get back to me. She touched base with me again yesterday to let me know I've opened up a bit of a can of worms there (sounds like terse memos to/from Dell and Microsoft and each other's Support services) and that she'll call back next week with a further follow-up.
So I figure if I'm the only one they've heard directly from (and I haven't even installed the OS), how much more enlightening it would be for Mr Dell to get a fuller representation of the Dell Customer base and their stories on this?
We, as users, already know the stories - it's their turn.
michael_dell@dell.com
and maybe
kevin_rollins@dell.com
Go ahead, knock yourselves out.