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Originally Posted by AtticusFinch
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I need help. I just downloaded the Microsoft Reader 2.4.1
Prior to downloading it, I uninstalled the older version. I downloaded the new version witrh no problem. When I tried to activate it, I got a message that said:
Activation Error
You have an older version of Pocket PC which does not support Activation. Activation requires Pocket PC 2002 or later.
Now, I DO have Pocket PC 2002 or later. What is the problem here? I tried rebooting my Pocket PC. I tried deleting my temporary Internet files....no luck. Help?
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AtticusFinch:
Have you tried the following steps for removing any previous installations?
Removal from Desktop (Important!)
- Open Control Panel | Add/remove programs on your desktop
- Find the entry for Microsoft Reader for PPC
- Delete this entry
- Close Add/remove programs and control panel
Removal from PPC(Important!)
- Cradle your device
- Wait for the syncronization and open add/remove programs in activesync
- Select Microsoft Activation (if you have it) and Click on Remove from the Remove all section at the bottom of the dialog (Very Important!)
- Select Microsoft Reader and Click on Remove from the Remove all section at the bottom of the dialog (Very Important!)
- Close add/remove programs
- Run Reader setup for 2.4.1
- Run Activation
- Attempt to open DRM protected title
If you continue to see this error message look for the hidden file udhid.dll and verify that it is in the \windows directory. This is the file that activation looks for to validate the operating system.
If you continue to have issues after this please contact me offline and I will do my best to help you resolve this important issue.
Sincerely.
Christine - Microsoft Reader Team